Terms of Business

Our Status

We are authorised and regulated by the Financial Conduct Authority (FCA). Independent Lending is entered on the FCA register (www.FCA.gov.uk/register) under reference 435511.

Our Remuneration

We accept remuneration on a fee basis and/or a commission basis and the details will be covered in the Keyfacts about our services, or separate fee agreement issued to you.

If we agree to work on a fee basis in place of, or together with commission, we will provide you with a separate fee agreement confirming our charges and any related expenses before carrying out any chargeable work. Details for the payment of our fees are contained in the fee agreement.

Where we arrange an insurance contract on your behalf we reserve the right to charge you a fee, without the need for a separate fee agreement if you subsequently cease to pay premiums on that insurance policy. This could apply for a period of up to four years and will reduce pro-rata in line with the commission we are obliged to return to the Product Provider. The maximum amount of the fee will be no more than the amount of commission disclosed in the illustration. This will not apply where you exercise your statutory right to cancel the policy in accordance with the cancellation notice issued to you by the product provider.

Your Protection

Cheques should be made payable to Product Providers only and should not be made payable to ourselves, or any individual engaged by us. We do not accept cash. This does not apply to settlement of invoices for agreed fees.

Title documents will be registered in your own name and will be despatched without undue delay whenever we receive them on your behalf.

If we become aware that our interests or those of one of our clients conflicts with your interests, we will inform you in writing and obtain your consent before we carry out your instructions.

We prefer instructions to be given to us in writing to avoid any possible disputes. If any instructions are given verbally then they should be confirmed in writing. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably.

Third Party Rights

These terms of business exclude any rights which may be conferred upon third parties by the Contracts (Third Party Rights) Act 1999.


Upon you signing our Terms of Business document, we shall undertake to review your mortgages and insurance product from time to time. Inparticular, we shall contact you within 3 months of the expiry of your existing mortgages product.


These terms of business may be terminated at any time, by either party notifying the other in writing. This will be without penalty and without prejudice to the completion of transactions already commenced on your behalf. You would be expected to pay for any costs incurred or a due proportion of any fees previously agreed.

Data Protection

Collection of Data

You agree we may hold and process personal information for the purposes of providing financial services including mortgage advice and insurance. This may include sensitive information about racial or ethnic group, physical or mental health, sexual life, criminal proceedings and offences. We gather information from a variety of sources including other financial institutions, employers, professional advisers and licensed credit reference agencies.


You have the right to access information we hold about you. You can request a copy of these records by contacting us.

Data Protection Officer
Independent Lending
Westbrook House,
Wreakes Lane,
S18 1LY

Telephone Number: - 0333 344 8878

We are entitled to charge a fee for this service of up to £10. If any of the information we hold is incomplete or inaccurate please tell us and we will correct it.

Use of Data

Personal information will be passed to Simply Biz plc for compliance and monitoring purposes. Information may be passed to other financial firms in the course of providing services We may provide information to our regulators and their successor. We may also provide information to our auditors, Simply Biz plc and our professional advisors

We may from time to time contact you by post, fax, e-mail or telephone with details of products and services which may be of interest to you. If you would prefer not to receive this information please indicate your preference by ticking the box here.

We shall disclose information to relevant authorities where we are required to do so by law.

Money Laundering & Financial Crime

We are legally obliged to verify the identity of our customers and retain these records. We will report suspicious transactions to the Financial Conduct Authority who may in turn notify the National Criminal Intelligence Unit.

We will retain records for a minimum period of 6 years.


Independent Lending is a trading style of Vitty Alexander Financial Services Limited, which is authorised and regulated by the Financial Conduct Authority for pure protection, residential mortgages and general insurance business. We do not charge a fee for residential mortgage advice, however there is an administration fee for processing each of your standard residential mortgage contracts. The typical administration fee is £499, of which £199 is payable on application and the balance on completion. For Buy to Let Mortgages a fee of 0.5% of the mortgage loan size applies, of which £250 is payable on application, with the balance payable on completion.

Trading Address and Registered Office: Westbrook House, Wreakes Lane, Dronfield, Sheffield S18 1LY
Registered in England and Wales Number 5479920




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